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What is LoveCarvings?
LoveCarvings specializes in creating unique, handcrafted leaf carvings that capture your most cherished moments. Our artisans transform natural leaves into beautiful, personalized works of art, perfect as gifts or meaningful keepsakes. -
How do I place an order?
To place an order, simply visit our website, choose the leaf carving design you love, and upload a high-quality image if needed. After selecting your preferred design, follow the checkout process to complete your order. -
What kind of images are best for leaf carvings?
High-resolution images with clear and well-defined details work best for leaf carvings. We recommend avoiding blurry or low-quality photos, especially for portraits. Images with good contrast tend to produce the best results. -
How long will it take for my order to be processed and shipped?
Orders are typically processed within 3 to 5 business days. Shipping times will vary depending on your location. Once your order is shipped, you will receive a confirmation email with a tracking link, so you can follow the progress of your package. -
Can I return or exchange my leaf carving?
We accept returns or exchanges only for items that arrive damaged or defective. Please contact us within 30 days of receiving your order and provide photos of the damage. We will arrange for a replacement or a refund. -
Can I return personalized or custom items?
Custom or personalized items are non-returnable unless they arrive damaged or defective. We ensure that our craftsmanship meets your expectations, but if there is an issue, we are happy to resolve it for you. -
How should I care for my leaf carving?
To preserve the beauty of your leaf carving, keep it away from direct sunlight and humidity. Handle the carving gently to avoid damaging the delicate details of the artwork. -
What should I do if my package is lost or missing?
If your package shows as delivered but you haven’t received it, please contact the shipping carrier directly using the tracking details provided. If you need further assistance, feel free to reach out to us at support@lovecarvings.com, and we'll be happy to assist you. -
Can I request a custom design?
Yes! We welcome custom design requests. Simply email us at support@lovecarvings.com with your ideas, and our team will work with you to create a unique leaf carving that perfectly reflects your vision. -
Do you offer international shipping?
Yes, we offer international shipping. Delivery times and costs may vary depending on the destination. You will receive a tracking number once your package has been shipped, so you can track its journey. -
How can I contact customer support?
If you have any questions or need assistance, please contact our customer support team at support@lovecarvings.com. Our customer service hours are Monday to Friday, from 9 AM to 5 PM (EST). -
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout.
Thank you for choosing LoveCarvings! If you have any other questions or concerns, feel free to reach out—we're here to help!