At Lovecarvings, we are committed to providing you with exceptional products and a seamless shopping experience. Here’s our policy on returns and exchanges:
Damaged Items
If any item arrives damaged, please contact us immediately with photographs so we can fully assess the situation. We are dedicated to resolving your issue quickly and offer you the following options:
- Refund:We will process a refund to your original payment method.
- Replacement:We will send a replacement item to you without requiring the return of the damaged product.
Return Eligibility
We only accept returns for items damaged during transit. We cannot accept returns or offer refunds for other reasons. We encourage you to contact us with any product inquiries before making a purchase. Our team is ready to provide you with all the information you need to make an informed decision.
Non-returnable Items
Custom or personalized items cannot be returned unless they are damaged or defective during transit. We ensure that our products meet high-quality standards and are crafted to your specifications.
Return and Refund Process
- Initiate a Return:If your item is eligible for return, please contact us via email at support@lovecarvings.com with your order number and details of the issue.
- Return Authorization:Once your return is approved, we will send you return authorization and instructions on how to send the item back.
- Ship the Item:Securely pack the item in its original packaging, including the return authorization, and ship it to the address provided in the return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. For a smooth return process, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
Refund Process
- Request a Refund:Contact us at support@lovecarvings.com with your order number and refund details.
- Return the Item:Follow the return process to send the item back to us.
- Receive Your Refund:Once the return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be processed within 5-7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Thank you for choosing Lovecarvings. We are dedicated to ensuring your shopping experience is exceptional. If you have any inquiries regarding returns, exchanges, or refunds, our customer service team is here to provide full support.