At Lovecarvings, we deeply appreciate your choice to bring the beauty of nature into your life through our unique leaf carvings. We strive to ensure that each order is handled with care and attention, and we kindly ask for 3 to 5 business days to process and dispatch your items.
Order Processing:
- Standard Orders:Orders will be processed and shipped within 3 to 5 business days.
- Pre-Ordered or Back-Ordered Items:If your order contains pre-ordered or back-ordered items, we will ship the available pieces right away. The remaining items will be sent as soon as they are ready, ensuring you don't wait unnecessarily.
Once your order has been dispatched, you'll receive a confirmation email or text with your tracking ID and link, allowing you to monitor your package as it makes its way from our studio to your doorstep. Tracking details may take 1 to 3 days to update, so please check our Tracking Page for the most up-to-date information.
Address Accuracy:
To ensure smooth and timely delivery, it’s vital that the shipping address is accurate. We process orders quickly, so if you spot an error in your address, please contact us as soon as possible at support@lovecarvings.com. We’ll do our best to correct the information before your order is dispatched.
Lost or Misplaced Deliveries:
At Lovecarvings, we understand how exciting it is to receive your custom leaf carving, and we take every precaution to ensure it reaches you safely. Once the package leaves our studio, the responsibility for lost or stolen items falls with the shipping carrier. If your tracking shows that the package was delivered but you haven't received it, please contact the carrier directly using the details on your tracking page.
If you need assistance or have any questions regarding your order, feel free to reach out to our customer support team at support@lovecarvings.com. We are here to help ensure your experience is smooth and that your precious leaf art arrives safely.
Thank you for choosing Lovecarvings. We look forward to bringing nature’s beauty into your home.