Last updated: December 1, 2024
This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use our services, or make a purchase from our website, lovecarvings.com ("the Site"). In this Privacy Policy, "you" and "your" refer to users of our services, whether you are a customer, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully.
Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last Updated" date, as well as take other necessary steps in accordance with applicable laws.
How We Collect and Use Your Personal Information
To provide our services, we collect and have collected your personal information from various sources over the past 12 months. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may also use the information we collect about you to communicate with you, provide or improve services, comply with applicable legal obligations, enforce relevant terms of service, and protect or maintain our services, our rights, and the rights of users or others.
Types of Personal Information We Collect
The type of personal information we collect depends on how you interact with our website and services. When we refer to "personal information," we mean information that can identify, relate to, or be associated with you. The following section outlines the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly through our services may include:
- Contact Information:such as your name, address, phone number, and email address.
- Order Information:including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information:including your username, password, security questions, and other information used to secure your account.
- Customer Support Information:including information you choose to provide when communicating with us, such as messages sent via our services.
Certain service features may require you to provide specific personal information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with our services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our website and account, including device information, browser information, network connection information, IP address, and other details about your interaction with our services.
Information We Receive from Third Parties
Lastly, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors, who collect payment information (such as bank account, credit card or debit card details, billing address) to process your payments, fulfill your orders, and provide the products or services you request.
- When you visit our website, open or click emails we send, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be handled in accordance with this Privacy Policy. Please also refer to the section below on "Third-Party Websites and Links."
How We Use Your Personal Information
- To Provide Products and Services:We use your personal information to provide services to you, fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and other features related to your account. We may also enhance your shopping experience through Shopify, matching your account with other Shopify services you may choose to use.
- Marketing and Advertising:We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or mail, and displaying ads on our website and other websites. We may also use your personal information to better personalize the services and advertisements on our website and other sites.
- Security and Fraud Prevention:We use your personal information to detect, investigate, or take action in response to potential fraud, illegal, or malicious activity.
- Communicating with You and Improving Services:We use your personal information to provide customer support and improve our services.
Cookies
Like many websites, we use cookies on our website. For more information on how we use cookies, please visit https://www.shopify.com/legal/cookies. We use cookies to support and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand how users interact with our services. We may also allow third parties and service providers to use cookies on our website to better personalize services, products, and advertisements.
Most browsers accept cookies by default, but you can choose to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may impact your user experience and prevent certain services (including some features and general functionality) from working properly or being accessible.
How We Disclose Personal Information
In certain cases, we may disclose your personal information to third parties for contract fulfillment, legal purposes, and other reasons. These cases may include:
- Collaborating with vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping.
- Disclosing information to business and marketing partners to provide services and market advertisements to you.
- Disclosing certain information to third parties at your request or consent, such as through social media widgets or login integrations.
- In business transactions, such as mergers or bankruptcy, and to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and other requests), enforce any applicable terms of service, and protect or defend our services, our rights, and the rights of users or others.
We have disclosed the following categories of personal information in the past 12 months, and we use this information for the above purposes.
Children's Data
Our services are not designed for children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a minor and have provided their personal information, you can request that we delete this information by following the contact instructions below.
Security and Information Retention
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not communicate sensitive or confidential information with us through insecure channels.
Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may decline your request in accordance with the law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact information provided below. If you are dissatisfied with our response, depending on your location, you may have the right to contact your local data protection authority to file a complaint.
International Users
Please note that we may transfer, store, and process your personal information outside of your country of residence. If we transfer your personal information outside of Europe, we will rely on the European Commission's standard contractual clauses or any equivalent contract unless the destination country is deemed to provide an adequate level of protection.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at: support@lovecarvings.com.